Refund policy

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns, exchanges, or refunds will be made on a case by case basis. To see if your order qualifies for a return, exchange, or refund send an email to info@shilohwellness.ca to find out how or if your issue can be resolved.

*Please be aware that you may not be able to get your money back or exchange your product. Gift cards and sale items are non-refundable.