What are the benefits of using natural skincare and body care products?

Natural skincare and body care products are made with ingredients derived from nature, such as plants and minerals. They are free from harsh chemicals, synthetic fragrances, and artificial colors, making them gentle and safe for your skin. These products are known to nourish and hydrate the skin, promote a healthy complexion, and reduce the risk of skin irritation and allergies.

Are your deodorants free from parabens and aluminum?

Yes, our deodorants are free from parabens and aluminum. We believe in using natural ingredients that are effective in deodorizing without compromising your health. Our deodorants are made with ingredients and essential oils that neutralize odor-causing bacteria and keep you feeling fresh throughout the day.

Do you offer pick up?

Yes, we offer pick up in Mount Hope near Hamilton, ON area. Please place your order and choose the pick up option at check out. We will email you to confirm a meeting time at the Esso gas station on the corner of Upper James and Airport Road.

What is your shipping policy?

All orders are shipped with Canada Post. Orders under $75 have a flat rate shipping fee of $22.00. Orders from $75.00 to $149.99 qualify for half the flat rate at $11.00. Orders over $150.00 are shipped for free. Please note that these shipping rates do not apply to wholesale orders. For more information on becoming a wholesaler, please email info@shilohwellness.ca. Orders are generally shipped within 1-3 business days and delivered in 3-5 business days, depending on your location. Unfortunately, we do not offer shipping outside of Canada at this time.

How do I request a return, exchange, or refund?

Please inspect your order upon reception and contact us immediately if you receive a defective or damaged item, or if you have received the wrong item. We will evaluate the issue and make it right. Returns, exchanges, or refunds will be made on a case-by-case basis. To see if your order qualifies, please send an email to info@shilohwellness.ca and we will assist you.